Privacy policy

Who we are

Mahogany Chocolate ("Mahogany," "we," "us," or "our") is the trading name used by Mahogany Chocolate Ltd., a company registered in Belize with its factory in Punta Gorda, Toledo, and by Mahogany Chocolate S.A., our affiliated company operating the Bajo Boquete facility in Panama. This privacy policy covers mahoganychocolate.com (the "site") and applies to both entities, since the site is a single, shared storefront for the brand.

This policy explains what information the site collects when you visit it, why we collect it, and the choices you have. It does not cover information you might give us directly by phone, email, or in person at either facility — that's handled the way any direct conversation is.

If you have questions about this policy or how your information is handled, contact us at info@mahoganychocolate.com.

Analytics

We use Cloudflare Web Analytics to understand overall traffic to the site — which pages get visited, roughly how many people visit, and general trends over time. Cloudflare Web Analytics is cookieless: it doesn't set cookies, doesn't use any persistent or cross-site identifiers, and doesn't track you individually or across other websites. Because it collects no personal data and sets no cookies, it runs on every visit, for every visitor, without asking for consent — there's nothing to consent to.

This data is aggregated and anonymous. We use it to see, for example, whether the wholesale page is getting found, not to identify who visited it.

Session recording

Separately, and only after you've given consent, we use Microsoft Clarity to record how visitors use the site — things like mouse movement, scrolling, clicks, and where people get stuck or abandon a page. This helps us find and fix parts of the site that don't work as well as they should, particularly the wholesale enquiry form.

Clarity only runs if you accept it through the cookie banner described in our cookie notice; if you decline or don't respond, Clarity never loads and nothing is recorded. When it does run, Clarity's input masking is switched on across the whole site, which means anything you type into a text field, dropdown, or form — your name, your email, your message, anything — is masked before it's ever recorded. We do not see or store what you type into any form through this tool, including the wholesale enquiry form.

Clarity is provided by Microsoft and is subject to Microsoft's own privacy terms as well as ours. You can withdraw consent at any time; see the cookie notice for how.

Forms

When you submit a form on this site — the contact form, the wholesale enquiry form, or any other — we collect what you enter: typically your name, email address, company name, and the content of your message. That submission is processed by a Cloudflare Pages Function, which forwards it to us by email through Resend, our transactional email provider. We don't maintain a separate marketing database of form submissions; the information exists as the emails it generates and whatever records we keep to respond to you or fulfil a business relationship.

We use this information only to respond to your enquiry, fulfil a request (such as arranging a visit or a wholesale quotation), or maintain an ongoing business relationship where one develops. We don't sell this information, and we don't use it for advertising.

Your rights

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Because we collect very little personal information in the first place — mainly what you choose to send us through a form, plus anonymous analytics — most requests are simple to fulfil quickly.

To make a request, email info@mahoganychocolate.com. We'll respond as soon as we reasonably can.

This policy may be updated from time to time, for example if we change the tools described above. The version on this page is always the current one. Last updated: [EFFECTIVE DATE].